customer contact centre information clerk
Role lens
Enjoy helping people and thrive in a fast-paced environment? As a customer contact centre information clerk, you’ll be the first point of contact, providing essential information and support to customers.
Customer contact centre information clerks play a vital role in ensuring customers receive accurate and timely information. You’ll primarily communicate with customers via telephone and email, responding to their inquiries about products, services, and company policies. This role requires excellent communication skills, attention to detail, and the ability to quickly access and interpret information. It's a great entry point into a customer-facing career, offering opportunities to develop valuable skills.
- • Answering customer inquiries via phone and email.
- • Providing information about products, services, and company policies.
- • Accurately recording customer interactions and details.
Enjoy helping people and thrive in a fast-paced environment? As a customer contact centre information clerk, you’ll be the first point of contact, providing essential information and support to customers.
Could customer contact centre information clerk fit you?
Answer three quick questions. This is not a full assessment — it is a teaser to help you decide whether to compare your profile.
Do you enjoy tasks that require Persistence?
Do you enjoy tasks that require Integrity?
Do you enjoy tasks that require Initiative?
Future Outlook for customer contact centre information clerk
The outlook for customer contact centre information clerk is exceptionally stable. While AI tools will assist with daily tasks, the core of this role relies on human judgment, resulting in a high resilience score of 85.8%.
How are these scores calculated?
The Resilience Score (0–100) estimates how structurally protected this occupation is from automation and AI disruption, based on task-level analysis. Higher scores mean more human-judgment-intensive tasks. AI Exposure shows the estimated percentage of task hours that current AI capabilities could affect. These are model-derived structural indicators, not predictions about individual job security.
How could customer contact centre information clerk change as AI adoption grows?
Human judgement, trust, and context remain strong protectors for this role.
How could customer contact centre information clerk change as AI adoption grows?
Human judgement, trust, and context remain strong protectors for this role.
How AI may change this role
Deterministic, model-based interpretation of current role signals — not a guarantee of replacement.
What still depends on people
This role remains strongly human-led where collect customer data depends on trust, nuance, and real-world judgement.
Where AI may become a co-pilot
AI is more likely to assist supporting tasks such as guarantee customer satisfaction, documentation, search, and workflow coordination.
Tasks most exposed to automation
Automation pressure appears selective rather than broad, with the strongest signal currently coming from Generative AI.
Detailed Analysis Vital Signs, AI Vectors & Megatrends
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Vital Signs, AI Vectors & Megatrends
Vital Signs
AI Exposure Vectors
0-100%Exposure to content generation, creative augmentation, and large language model tools
Exposure to workflow automation, decision-support software, and process digitisation
Exposure to AI-assisted analysis, pattern recognition, and predictive modelling tasks
Exposure to physical automation, robotics, and sensor-driven task displacement
Megatrend Signals
0-100%Model-derived scores. Indicates structural exposure to megatrends, not direct demand.
Technical Details
NexFuture™ v2.0 combines O*NET ability and activity profiles with ESCO skill group distributions and six global megatrend signals. Scores are probabilistic estimates, not guarantees. See the NexFuture™ Methodology White Paper for full details.
What people in this role usually do
Marketing & Sales
A typical day as a customer contact centre information clerk
09 09:00 · Morning collect customer data
10 10:30 · Mid-morning guarantee customer satisfaction
12 12:00 · Midday answer incoming calls
14 14:00 · Afternoon communicate by telephone
15 15:30 · Late afternoon communicate with customers
17 17:00 · Wrap-up establish customer rapport
Task order is illustrative. Individual days vary.
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characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
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characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
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customer insight
The marketing concept referring to the deep understanding of the customer's motivations, behaviours, beliefs, preferences, and values that help understand the reasons why the way they do. This information is then useful for commercial purposes.
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customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
- call-centre technologies
- customer relationship management
- knowledge base
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guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
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perform customer management
Identify and understand the customer's needs. Communicate and engage with stakeholders in designing, promoting and evaluating services.
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communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
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establish customer rapport
Gain customer interest and trust; establish relationships with wide varieties of people; communicate in a likeable and persuasive style; understand and respond to the individual desires and needs of customers.
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use databases
Use software tools for managing and organising data in a structured environment which consists of attributes, tables and relationships in order to query and modify the stored data.
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answer incoming calls
Respond to customers' inquiries and provide customers with appropriate information.
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keep records of customer interaction
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
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collect customer data
Collect customer data such as contact information, credit card or billing information; gather information to track down purchase history.
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provide customer follow-up
Provide customers with cordial, prompt communication to accept orders, notify them in the event of shipment issues, and provide quick resolutions.
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communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Skill DNA
Work personality traits and values that define this role
See whether this role fits your Career DNA
Take the free Career DNA assessment to see how customer contact centre information clerk aligns with your interests, work style, and future path. In less than 10 minutes, you will get a personalized fit signal and a roadmap for what to do next.
Scan to continue on mobileGrowth Pathways & Similar Roles
Explore typical career progression paths, adjacent skills, and similar roles to plan your next transition.
Where does customer contact centre information clerk fit?
Similarity scores based on skill overlap from ESCO data.
Frequently asked questions
- What skills are particularly important for this role?
- Strong communication skills (both verbal and written) are essential. You’ll also need excellent listening skills, the ability to remain calm under pressure, and a keen eye for detail. Familiarity with computer systems and data entry is also beneficial.
- Is this role typically full-time or part-time?
- This role is primarily an employment-based position, meaning you’ll typically work as an employee for a company or organisation. Full-time positions are common, but part-time opportunities may also be available.
- What kind of work environment can I expect?
- You’ll generally work in a busy contact centre environment, often using a computer and headset. The work can be fast-paced and require you to handle multiple inquiries simultaneously. Teamwork and collaboration are often important aspects of the role.