Occupation intelligence

communication manager

Snapshot

Shape how the world perceives an organization as a Communication Manager! This expert-level role involves crafting and executing communication strategies that connect with both employees and the wider public, ensuring a consistent and truthful message.

Summary

As a Communication Manager, you’ll be the architect of an organization’s voice. Your days will be spent developing comprehensive communication plans, coordinating projects, and ensuring all messaging—from internal memos to press releases and marketing materials—is clear, consistent, and aligned with the organization’s goals. You’ll manage both internal and external communications, acting as a key point of contact and ensuring employees are informed and engaged while maintaining a positive public image.

Key responsibilities
  • • Develop and implement communication strategies to promote the organization’s mission and services.
  • • Coordinate communication projects, ensuring timely and effective delivery.
  • • Manage internal communications, including employee newsletters, intranet updates, and addressing employee inquiries.

Shape how the world perceives an organization as a Communication Manager! This expert-level role involves crafting and executing communication strategies that connect with both employees and the wider public, ensuring a consistent and truthful message.

Management & Entrepreneurship Master's or equivalent level
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Day in the life

What people in this role usually do

Management & Entrepreneurship

Day in the life

A typical day as a communication manager

09
09:00 · Morning
organise participation in local or international events
Apply for and secure a place to participate in local or international exhibitions and competitions.
10
10:30 · Mid-morning
use intranet
Use a private network within an organisation to store information and improve communication and collaboration between employees.
12
12:00 · Midday
advise on communication strategies
Provide companies and organisations with consulting services concerning their internal and external communication plans and their representation, including their presence online. Recommend improvements in communication and make sure that important information reaches all employees and that their questions are answered.
14
14:00 · Afternoon
advise on public image
Advise a client such as a politician, artist or another individual dealing with the public on how to present themselves in a way which would gain most favour from the general public or a target audience.
15
15:30 · Late afternoon
analyse external factors of companies
Perform research and analysis of the external factor pertaining to companies such as consumers, position in the market, competitors, and political situation.
17
17:00 · Wrap-up
analyse internal factors of companies
Research and understand various internal factors that influence the operation of companies such as its culture, strategic foundation, products, prices, and available resources.

Task order is illustrative. Individual days vary.

Software & Technologies & Knowledge areas
Software & Technologies
Adobe AcrobatAdobe After EffectsAdobe Creative Cloud softwareAdobe DistillerAdobe DreamweaverAdobe IllustratorAdobe InDesignAdobe PageMakerAdobe PhotoshopAirtableApple Final Cut ProApple iDVDApple iMovieBlackbaud eTapestryBlackbaud The Raiser's EdgeCanvaCorel WordPerfect Office SuiteDrupalFacebookFileMaker Pro
Knowledge areas
  • corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

  • corporate sustainability

    A business practice to conduct long-term sustainable growth by seeking environmental, economic, and social strategies as its three main pillars.

  • ethics of sharing work through social media

    The ethics around the appropriate use of social networks and media channels through which to share your work.

Cross-sector skills
  • business communication
  • communication principles
  • diplomatic principles
Essential skills
developing operational policies and procedures
  • integrate strategic foundation in daily performance

    Reflect on the strategic foundation of companies, meaning their mission, vision, and values in order to integrate this foundation in the performance of the job position.

  • develop communications strategies

    Manage or contribute to the conception and implementation of an organisation's internal and external communications plans and presentation, including its online presence.

advising and consulting
  • advise on communication strategies

    Provide companies and organisations with consulting services concerning their internal and external communication plans and their representation, including their presence online. Recommend improvements in communication and make sure that important information reaches all employees and that their questions are answered.

  • advise on public image

    Advise a client such as a politician, artist or another individual dealing with the public on how to present themselves in a way which would gain most favour from the general public or a target audience.

mediating and resolving disputes
  • apply diplomatic principles

    Apply the processes involved in the creation of international treaties by conducting negotiations between representatives of different countries, protecting the home government's interests, and facilitating compromise.

developing instructive or promotional materials
  • prepare presentation material

    Prepare the documents, slide shows, posters and any other media needed for specific audiences.

advocating for individual or community needs
  • protect client interests

    Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.

communicating with colleagues and clients
  • use different communication channels

    Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

planning events and programmes
  • organise participation in local or international events

    Apply for and secure a place to participate in local or international exhibitions and competitions.

technical or academic writing
  • proofread text

    Read a text thoroughly, search for, review and correct errors to ensure content is valid for publishing.

Career progression

Growth Pathways & Similar Roles

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Career landscape

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Common questions

Frequently asked questions

What’s the difference between internal and external communications in this role?
Internal communications focus on keeping employees informed and engaged, addressing their questions, and fostering a positive work environment. External communications are directed towards the public, media, and stakeholders, aiming to build brand awareness and manage the organization’s reputation.
Does this role require a background in journalism or public relations?
While experience in journalism or public relations is beneficial, it’s not always essential. Strong writing, communication, and project management skills are key, along with a strategic mindset and an understanding of how to craft compelling narratives.
How does a Communication Manager ensure consistent messaging across different platforms?
A Communication Manager establishes clear brand guidelines and messaging frameworks. They work closely with various teams to ensure all communications adhere to these standards, regularly reviewing materials and providing feedback to maintain a unified voice.